When a personal injury claim arises from a road traffic accident, an independent medical report sits at the heart of the process. For low-value soft-tissue (whiplash) claims in England and Wales, that report must be sourced through MedCo — the government-backed portal that connects instructing parties with accredited medical experts. At Evoque Medical, a Tier 2 MedCo accredited provider, we produce these reports day in, day out. This guide explains what a MedCo medical report is, what it contains, and how the process works.

What is a MedCo medical report?

MedCo was introduced in 2015 to bring independence and consistency to medical evidence in soft-tissue injury claims. Rather than allowing solicitors and insurers to instruct experts directly, MedCo randomly allocates accredited medical experts or Medical Reporting Organisations (MROs) to each case. The result is an impartial, fixed-cost medical report that the courts and insurers can rely on.

What a MedCo medical report includes

A compliant report is far more than a doctor’s note. Each report we issue is checked against AMRO Protocol C before release and typically covers:

• Claimant and accident details – verified identity, relevant history and the circumstances of the incident.
• Clinical examination findings – an expert assessment of the injuries and current symptoms.
• Prognosis and recovery period – an evidence-based recovery timeline for each injury.
• Treatment recommendations – referrals for rehabilitation or further diagnostics where appropriate.

The MedCo reporting process step by step

Understanding the journey from instruction to issued report helps everyone manage expectations and keep claims moving.

1. Instruction received – the solicitor submits the claim through the MedCo portal and an accredited provider is allocated.
2. Expert appointment – the claimant is booked in with a suitably qualified medical expert, often close to home.
3. Examination and drafting – the expert examines the claimant and prepares the medico-legal report.
4. Quality check and issue – our compliance team runs clinical and non-clinical checks before the report is released.

Why accreditation matters

Choosing a MedCo accredited provider protects the integrity of the claim. Reports that fail to meet the required protocols risk amendments, enquiries or outright rejection — each of which costs time and money. Evoque Medical has provided professional medical reports since 2012, and our bespoke internal system helps ensure MedCo SLAs are met on every instruction.

Speak to Evoque Medical

Whether you are a solicitor seeking a reliable reporting partner or an injured party wanting to understand the process, our team is here to help. Call us on 01925 363090 or email info@evoquemedical.co.uk to find out more.

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