How we work

Instructions can be sent to us either by email or post. Upon receipt, clients will be contacted within 24 hours to discuss appointment availability. We then become the first point of contact, where we can respond to any questions or concerns the client may have.

The client will then be allocated a medical expert specific to the medical assessment. Our coverage of practitioners throughout the UK enables us to arrange appointments that are within a comfortable commuting distance for the client.

We will then liaise with the solicitor with confirmed appointments, update all case files accordingly and send out emails to both client and solicitor of confirmation. Where required, when we have received the clients consent, we will then proceed to obtain the clients medical records.

48 hours prior to the appointment, the client will be sent an SMS reminder allowing the client to attend promptly.

Being completely aware of the importance of prognosis and service level agreements, reports are sent back to the solicitor within a maximum of 28 days from receipt of the client’s instruction and within 72 hours of the client’s appointment.

Below is the process life cycle (wording) which needs to be illustrated:

  • First Point of Contact
  • Arrange Appointment
  • Request Medical File
  • Update Client File
  • Send SMS Reminder
  • Quality Check
  • Prognosis returned

All medical reports are quality checked to ensure accuracy and compliance with the Civil Procedure Rules.